How we handle your information.

Who We Are

Shabo Dental Lab ("we," "us," or "our") is a dental laboratory located in Farragut, Tennessee. This Privacy Policy explains how we handle information collected through this website and through our text-message outreach program.

What this policy covers: This website and the SMS program we use to follow up with dental practices that have expressed interest in our services.

What this policy does not cover: Patient health records. We are a dental lab — we fabricate restorations for dental offices. Any patient records or protected health information are handled entirely by the dentist's own practice. We do not collect, store, or process patient PHI through this site.

What We Collect

Information you give us on the intake form

When you fill out our contact form, we collect:

• —Your name and the name of your dental practice
• —Your mobile phone number and email address
• —Qualifier answers (how many crowns you place per month, practice size, whether you currently use a dental lab, and whether you've worked with us before)

Information collected automatically

When you visit this website, our hosting platform and analytics tools automatically collect:

• —Your IP address
• —Device type and browser
• —Pages viewed and time spent on the site
• —How you arrived at the site (referring URL, search term, or ad)

This information is collected through cookies and similar tracking technologies. See the Cookies section below.

Information from our outreach

If you reply to a text message we send, we record your reply and your phone number so we can respond and keep your record up to date.

How We Use Your Information

We use the information we collect to:

• —Respond to your request. We contact you by phone, text, and email about our lab services and about which promotional offer you qualify for. Your qualifier answers determine which offer is presented to you.
• —Improve our site. We review aggregate analytics to understand what's working and what to fix.
• —Meet legal obligations. We keep records as required by law and respond to lawful requests from authorities.

We do not use your information to make automated decisions that significantly affect you, and we do not build profiles for advertising networks.

Text Messaging (SMS)

Consent. When you submit the intake form or reply to one of our messages, you consent to receive text messages from Shabo Dental Lab about our services, promotions, and follow-up questions. Consent is not a condition of purchasing anything.

Message frequency. Message frequency varies. We follow up on your inquiry and may send occasional messages about our services; we do not send daily blasts.

Rates. Message and data rates may apply depending on your mobile carrier and plan.

Opting out. Reply STOP to any text message to opt out at any time. We will honor your opt-out immediately and permanently suppress your number. You will not receive further messages after opting out.

Getting help. Reply HELP to any text message for assistance, or contact us using the information below.

We never sell your opt-in data. Mobile opt-in information and consent records are never sold, rented, or shared with third parties or affiliates for their own marketing purposes.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Who We Share Your Information With

We share your information only as needed to operate our business:

• —GoHighLevel — our CRM platform, which stores your contact record and sends text and email messages on our behalf.
• —Squarespace — the platform hosting our website, which may process analytics data.
• —Analytics providers — tools that help us understand site traffic in aggregate.
• —Telecom carriers — to route and deliver text messages.
• —Legal compliance — we may disclose information if required by law, court order, or to protect our legal rights.
• —Business transfers — if Shabo Dental Lab is sold or merged, your information may transfer as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

We do not sell your personal information. We do not sell, rent, or trade your personal data to any third party.

Cookies and Analytics

Cookies are small text files stored on your device when you visit a website. We use them to understand how visitors use the site, to remember preferences during your visit, and to track where visitors came from.

Turning them off. You can disable cookies in your browser settings. Most browsers let you block third-party cookies or all cookies. Doing so may affect how some parts of the site work, but the core content remains accessible.

How Long We Keep Your Information

We keep your contact record for as long as it is needed for the purpose it was collected — typically for as long as you may become or remain a customer. You may request deletion at any time (see below) and we will delete your record unless we are legally required to keep it.

Security. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have the right to access the personal information we hold about you, correct inaccurate information, request deletion, unsubscribe from marketing emails at any time, and opt out of SMS by replying STOP.

To exercise any of these rights, contact us using the information below.

California residents (CCPA/CPRA). If you are a California resident, you have the right to know what personal information we collect, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising any of these rights.

Children

This website is intended for dental professionals and business decision-makers at dental practices. It is not directed to anyone under the age of 18, and we do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review it periodically.